At Rehire, we are partnering with a U.S.-based technology company in the search for a Technical Support Representative (TSR) to provide high-quality technical assistance and customer support in a remote environment.

We are looking for a proactive, customer-oriented professional who combines strong communication skills with a technical mindset . The role will support customers through phone, chat, and email, troubleshoot technical issues, document solutions, and collaborate with Operations and Sales teams to ensure an excellent customer experience.

? Responsibilities

- Respond to customer and partner inquiries through phone, chat, and email .
- Diagnose and troubleshoot technical issues, resolving them directly whenever possible.
- Escalate more complex technical cases to the appropriate internal teams.
- Clearly communicate solutions, updates, and outcomes to customers and partners.
- Track technical issues and maintain accurate case histories through the company's ticketing system .
- Document resolutions and relevant information for future reference.
- Provide product training and guidance to customers when needed.
- Assist with product orders, returns, and related operational requests.
- Make outbound calls when necessary to resolve customer issues.
- Support the creation and delivery of training materials for customers, partners, and support teams.
- Help monitor the performance of after-hours support operations.
- Collaborate with internal teams on data analysis, system configuration, alerts, reporting, and recommended actions .
- Work closely with Operations and Sales to provide a consistent and high-quality customer experience.

?️ Requirements
- Previous experience in Technical Support, Customer Support, Help Desk, Customer Success , or a similar customer-facing technical role.
- Excellent customer service skills.
- Strong written and verbal communication skills.




- Technical background with familiarity with modern web technologies and SaaS platforms .
- Ability to diagnose problems, understand technical information, and communicate solutions clearly to non-technical users.
- Ability to manage multiple customers, tickets, and priorities simultaneously.
- Strong organizational skills and excellent attention to detail.
- Fast learner with strong problem-solving skills and the ability to work independently.
- Proactive, reliable, and comfortable taking ownership of customer issues.
- Availability to provide occasional night or weekend support when required .
- Advanced Level of English (C1)

⭐ Nice to Have
- Experience supporting hardware or IoT technologies .
- Previous experience working with SaaS products.
- Experience using ticketing or customer support platforms.
- Experience working with system configurations, dashboards, alerts, or reports.
- Experience supporting U.S.-based customers.
- Familiarity with technical troubleshooting involving both software and hardware.

? What We’re Looking For We are looking for someone who remains calm, resourceful, and customer-focused when technical problems arise .

The idóneo candidate does not need to know every technology from day one. What matters most is having a strong technical foundation, excellent communication skills, curiosity, and the ability to learn quickly, investigate problems, and take ownership until they are resolved .

? About the Position

- ? Work Model: 100% Remote.
- ? Position: Technical Support Representative.
- ? Strong exposure to SaaS and technology-based products .
- ? Customer support through phone, chat, and email.
- ? Frequent collaboration with Operations, Sales, and other technical teams.
- ? Occasional night and weekend availability may be required.
- ? Opportunity to develop both technical and customer-facing skills within a growing technology environment.

📌 Representante de servicio técnico (Argentina)
🏢 Rehire
📍 Argentina