Why this role exists
Simplyblock builds Kubernetes-native, software-defined NVMe-over-Fabrics block storage. Our customers run it underneath databases and stateful workloads where downtime is measured in money and latency is measured in microseconds.

When something behaves oddly in a large multi-tier distributed storage cluster, the customer talks to you. You are the person who turns a vague symptom into a reproducible root cause, a fix, and a change that keeps it from recurring.

This is not a ticket-queue job. You sit between our customers and our engineering team, you own the analysis end to end, and you have a direct hand in how the product evolves.

?️ What you'll do
Analyse complex operational and software issues in a large multi-tier distributed system — data path, control plane, cluster state, and the Kubernetes layer around it.
Own customer communication. Respond to incidents, guide customers through upgrades and migrations, and answer advanced product, architecture, and tuning questions.
Go deep on root cause. Logs, metrics, traces, core dumps, packet captures,



reproductions — whatever it takes to explain the behaviour rather than describe it.
Coordinate resolution across engineering. Bring the pieces together from storage, networking, control plane, and platform teams, and keep momentum until the issue is genuinely closed.
Push proactively for improvements. Permanent fixes over workarounds, better observability, better defaults, and automation that reduces both the number of incidents and the manual operations effort.
Turn what you learn into assets — runbooks, diagnostic tooling, product feedback, and documentation the next engineer doesn't have to rediscover.

? What you bring
Networking engineering depth. TCP/IP internals, RDMA/RoCE, congestion and flow control, multipathing, MTU and offload issues — you can read a capture and tell a story with it.
Distributed systems experience in production. A real feel for failure modes: partitions, split brain, qu

📌 Senior Support Engineer (Argentina)
🏢 simplyblock
📍 Argentina