Description
Join the General Service Delivery Innovation team and help transform how Global GCB Client Service engages clients. This role will advance two connected priorities: scaling a practical near-term model for proactive client meetings that strengthens relationships and supports growth, and building the data, insight, workflow, automation, and measurement capabilities required to sustain that model globally.
You will own defined workstreams, translate strategy into structured deliverables, and coordinate across Service, Product, Operations, Data, and Technology. The successful candidate will combine strong problem-solving, communication, and execution skills with the ability to turn complex ideas into clear materials, decisions, and measurable outcomes.

Job Summary
As a Service Innovation & Client Engagement Associate within Global Service Delivery Innovation, you will drive workstreams that make proactive client engagement more consistent, effective, and scalable across Global GCB Client Service. In the near term, you will develop client-meeting materials,



preparation standards, playbooks, engagement triggers, follow-up practices, and pilot approaches that help service teams hold more consultative conversations and identify opportunities to deepen relationships, improve adoption, and support growth.
In parallel, you will help define and deliver the future-state capabilities required for long-term scale, including integrated client insights, standardized content, AI-assisted preparation, workflow orchestration, action tracking, outcome measurement, and governance. You will partner across functions to gather requirements, evaluate options, manage dependencies, and move priorities from concept through implementation.

Job Responsibilities
- Own defined workstreams across the proactive engagement and future-state capabilities agenda, establishing plans, milestones, dependencies, risks, and measures of success.
- Develop globally consistent client-meeting materia

📌 Service Innovation (Buenos Aires)
🏢 JPMorganChase
📍 Buenos Aires