ADVANCED ENGLISH IS A MUST Some responsibilities will be:

- Lead live customer onboarding and training sessions via Zoom or Google Meet, understanding workflows and configuring the system in real time.
- Configure and customize Connecteam to meet customer requirements, including scheduling, attendance, PTO, payroll policies, forms, permissions, and roles.
- Build and implement schedules, templates, rules, forms, and policies to support customer operations.
- Import, migrate, and manage employee and scheduling data using Excel/CSV while ensuring data accuracy.
- Perform quality assurance checks, identify setup issues before go-live, and ensure accounts fully operational.
- Advise customers on best practices to drive successful adoption and long-term platform usage.
- Document configurations, action items, and collaborate with Customer Success and cross-functional teams to ensure seamless handoffs and onboarding success. What hard skills do we need?
- 1+ year of experience in SaaS onboarding, implementation, professional services, technical support,



or back-office configuration (required) - Strong technical aptitude and exceptional attention to detail - Native or near-native English level with excellent presentation and communication - Confidence working directly with customers (often non-technical frontline managers) - Ability to break down complex requirements into clear, actionable steps - Comfortable working US hours (CST/EST time zone) - required for live calls - Previous experience with SaaS configuration, operations, or back-office support - big plus.
- Requerimientos- Educación mínima: Terciario - 1 año de experiencia - Idiomas: Inglés - Edad: entre 18 y 60 años - Conocimientos: Capacidad de asesorar, Servicio al cliente, Atención al cliente - Personas con discapacidad: Sí - Palabras principal: servicio, service, callcenter, teleoperador, telefonista, telephonist, telefonico

📌 customer service - call scheduler (Córdoba)
🏢 SDS Cyprus
📍 Córdoba