Job Description Company Description MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions.
Our success is built on the talent and energy of smart, engaged people.
Job Description The Role: The Role: The Cloud Systems Engineer will be responsible for providing support to customers for Cloud environments and applications.
Your Focus: · Day-to-day management of the MicroStrategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
· Implementation of Customer change requests in compliance with the Change Control regime.
· Incident response including troubleshooting the infrastructure-related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.
· MicroStrategy Platform administration.
· Maintaining high-quality documentation for all related tasks.




Required Experience and Skills · 2+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives · Hands-on experience with AWS and/or Azure cloud computing services.
· Experience with networking fundamentals like VPNs, DNS, TCP/IP, UDP, etc.
· Practical experience managing, analyzing, troubleshooting, and providing solutions for technical critical customer issues · Must possess an enthusiastic personality and foster a positive work environment · Strong written and verbal communication skills · Well organized with effective time management skills · Ability to work independently · Attention to detail · Able to support MicroStrategy customers during their working hours · Must be available to be on call for after-hours and weekends on a rotational basis · Certifications: AWS Associate Solution Architect and/or Azure Fundamentals · Familiarity with infrastructure, virtualization, security and networking · Knowledge of Containerization solutions (Kubernetes and Docker) · Hands-on experience with Scripting/CI-CD languages such as Python, Terraform, Ansible, Chef, Puppet, CloudFormation etc.
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📌 Cloud Support Engineer (Buenos Aires)
🏢 MicroStrategy Argentina
📍 Buenos Aires