Requisition Number:49511

Job Location:Buenos Aires, ARG

Work Type:Hybrid Working

Employment Type:Permanent

Posting Start Date:23/02/2026

Posting End Date:01/05/2026
Job Summary
- Provides world class services to high value Bank segment, Public Sector and New Payment Methods clients and seamless delivery of the bank’s TB products and solutions in order to achieve high client satisfaction and loyalty.
- Responsible for the end-to-end service delivery of a portfolio of selected clients which begins from the first line call to closure of enquires/requests received. In addition, function as a service Relationship Manager to manage and enhance the end-to-end client experience. Act as an escalation point for all operational & service issues across the network.
- Provide value creation through client education and service solutions to help clients improve their operating efficiency.
- In addition, will act as the service partner, working with internal stakeholders (TB FI Sales, Product Management, Operation, Channels and other key internal stakeholders)



to develop the client service proposition during pre-sales stage and manage clients’ service needs, identify opportunities and deliver the Bank’s services post-successful mandate of the clients TB business.
- Ensure optimum service delivery via monitoring of transaction dashboard and proactively reviewing client data such as: transaction processing turn-around-time, escalation of service issues, transaction volumes, Straight-Through-Processing (STP) analysis, complaints and compliments.
- Build strong client relationships by providing excellent Customer Service for resolving Trade and Cash inquiries in real time, ensuring smooth delivery of Standard Chartered’s cross border products and services.
- Attend to client issues promptly and effectively - taking help of colleagues in the network, conducting root cause analysis, suggesting workable / permanent solutions, escalating major issues to relevant stakeholders and foll

📌 Correspondent Banking Senior Service Manager (Buenos Aires)
🏢 Standard Chartered
📍 Buenos Aires