We are looking for a confident and customer-focused Call Center Agent to handle inbound and outbound calls. The role involves assisting customers, resolving issues, and providing accurate information while maintaining a high level of professionalism and service quality.

Key Responsibilities:
- Handle incoming and outgoing customer calls professionally
- Understand customer needs and provide appropriate solutions
- Answer questions related to products or services
- Resolve complaints and follow up when needed
- Maintain accurate records of calls and customer interactions
- Meet daily and monthly performance targets
- Follow company policies and call center procedures

Requirements:
- High school diploma or equivalent




- Good communication and listening skills
- Basic computer knowledge
- Ability to work in a fast-paced environment
- Customer service mindset
- Previous call center experience is a plus but not required

Skills:
- Clear verbal communication
- Problem-solving ability
- Time management
- Patience and professionalism

Benefits:
- Competitive salary
- Performance-based incentives
- Training and growth opportunities
- Friendly and supportive work environment

Job Type: Part-time

Work Location: In person

📌 Call Center Agent (Santa Fe)
🏢 DynaTAC Phone Contact Center
📍 Santa Fe