Userful is expanding our support team and we are looking for a Bilingual Technical Support Specialist. This is a full-time position based in Argentina. Reporting to the Director of Customer Support, your mission is to:
- Deliver high quality support in both English and Spanish- Be the first point of contact for incoming support issues, focusing on customer experience and technical problem-solving.- Establish and develop a consistent, high level of networking expertise amongst the Userful Support Team.- Support our premium SLA requirements in our international markets around the world.- Maintain a high level of Linux expertise, along with troubleshooting and scripting experience.- Understand and demo new deployments for customers and Partners.- Train users and partners on how to use Userful products to their fullest potential.- Hours of work: 40 hours per week, Monday to Friday, with flexibility to cover the team as needed.

Responsibilities-
- Troubleshoot and resolve complex networking issues, including but not limited to routing, switching,



and firewall configurations.- Collaborate with cross-functional teams to escalate and resolve customer issues promptly.- Demoing and training new customers and partners on our products and services.- Provide technical support for on-premise & AWS Cloud-connected customers.- Continuous improvement of the support knowledge base and accountability to key performance indicators (KPIs).- Successfully manage CRM tickets, Calls, and Documentation, and prioritize issues by severity. Respond within the SLA and in a professional manner.- Support services for Linux-related operating systems, including CentOS.

Minimum Qualifications- 2+ years’ experience supporting IT computer networks.- Professional proficiency in both English and Spanish is a strong requirement for this position- Proficiency in Portuguese is considered an asset- Proven experience in a technical support role, preferably in an enterprise environment.- Have an aspiration t

📌 Technical Support Specialist (Buenos Aires)
🏢 Userful
📍 Buenos Aires