Overview
How You'll Make an Impact
We are looking for a Professional, Client Services to join our Client Services Team from LATAM, located in Colombia or Argentina, reporting to the Director of Account Management, LATAM. As a Professional, Client Services at Epsilon, you will be responsible for providing support to clients to promote the adoption and standard processes in the use of products and will collaborate with different teams including Product, Sales, Technology and more.

You will have the opportunity to take on challenges from scratch, developing practices to help improve benefits for our clients, and the challenge of analyzing data from a comprehensive view of the industry, providing partners with the best solutions to meet their business goals.

What You'll Achieve
- Create and manage digital campaigns reports
- Create campaign witnesses
- Tracking campaign activity and achievement of goals
- Act as the primary point of contact regarding technical issues and inquiries, providing guidance on the product and troubleshooting.




- Develop and automate internal usage processes and best practices manuals for our products.
- Identify and report issues, bugs, and other errors to internal product and/or technology teams.
- Work as a liaison between client services and technology to enhance support processes and propose new functionalities.
- Focused on providing first-level support to our internal and external customers.
- Be a strategic partner with the Sales team to help breaking down opportunities and increase the client lifetime value

Who You Are
- What you'll bring with you:
- Experience in managing and analyzing Digital Campaign Reports
- Experience in working with clients from different industries, knowing the needs of each one in their digital activities.
- Ability to manage multiple clients and projects simultaneously. Very organized
- Experience in handling social or programmatic platforms.
- Willingness and proactivity for learning and adopting new tools

📌 Professional, Client Services (Buenos Aires)
🏢 Epsilon
📍 Buenos Aires