Company Description
Loyalty Clubs USA is dedicated to redefining how exclusive benefits are delivered to consumers across North America. By connecting top brands in the U.S. and Canada with individuals, we strive to enhance everyday lives through meaningful rewards. Our mission is deeply rooted in giving back to communities and making a positive impact. With a clear vision, Loyalty Clubs USA aims to become the leading membership-based benefits company in America.

Role Description: Community Management Specialist (Remote)
Salary: $800/month
We are looking for a proactive and detail-oriented Community Management Specialist to join our team. This role involves managing customer interactions across multiple brands and ensuring a high-quality customer experience across email, chat, and social platforms.

Skills
Excellent written English, grammar, and spelling
Strong understanding of social media etiquette and community engagement
Able to write natural, conversational responses that don’t sound scripted
Able to understand and adapt to different brand voices




Comfortable handling positive engagement, questions, complaints, negative comments, and difficult conversations
Knows when a conversation should be escalated
Strong attention to detail
Able to work independently and efficiently in a high-volume environment
Able to personalize macros and AI-assisted responses rather than copy and paste
Comfortable using ChatGPT, Claude, or similar AI tools

Experience
At least 1–2 years of experience in social media community management, customer support, or a similar customer-facing role
Experience managing high-volume social media comments and DMs
Hands-on experience with Instagram, Facebook, TikTok, YouTube, and Meta Business Suite
Experience with customer support platforms such as Gorgias, Zendesk, Intercom, or similar is a plus
Experience supporting multiple brands/accounts simultaneously is a strong plus
Open to working weekends

📌 Community Management Specialist (Argentina)
🏢 Loyalty Clubs
📍 Argentina