Integral Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

How will you make an impact in this role?

As a Customer Care Professional in Back office, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.



You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

Skills & Qualifications
- Fluency in writing and speaking in advanced German or Italian; English is a must (Excluding)
- This position operates in a Monday - Friday environment and we require availability ranging from 8 AM to 2 PM, sometimes holidays or weekends also. We require flexibility.
- Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
- Demonstrated consultative experience, ability to influence, resourceful.
- Exceptional listening and relationship building skill.
- Creative problem-sol

📌 Customer Care Professional with Advanced Italian or German and English Skills (Buenos Aires)
🏢 American Express
📍 Buenos Aires