10 sep
|
SAP
|
Buenos Aires
Requisition ID: 441718
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
Hiring Manager: Jorge Marzolla
Recruiter Name: Malena Pascuzzi
We are seeking an accomplished Senior SAP Professional with technical background to join our team as a Client Delivery Manager in our Buenos Aires, Argentina, location. You will be instrumental in delivering high-quality managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service delivery, working along with other roles in SAP.
- Key Responsibilities:
- Serve as the primary contact for private cloud customers for delivery topics, technology discussions and other contractual entitlements for technical components as per contract.
- Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.
- Be part of the SAP overall governance model set up for each customer.
- Active internal and external stakeholder management.
- Responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.
- Accountability as the single orchestrator for End2End delivery from SAP Enterprise Cloud Services.
- Introduce managed services scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership.
- Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
- Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
- Act as a trusted advisor in safeguarding and sharing innovation roadmap with the customer.
- Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to
📌 Client Delivery Manager (Buenos Aires)
🏢 SAP
📍 Buenos Aires