JOB DESCRIPTION

Join the Global Service Delivery Innovation team and help transform how Global GCB Client Service engages clients. This role will advance two connected priorities: scaling a practical near-term model for proactive client meetings that strengthens relationships and supports growth, and building the data, insight, workflow, automation, and measurement capabilities required to sustain that model globally.

Job Summary

As a Service Innovation & Client Engagement Associate within Global Service Delivery Innovation, you will drive workstreams that make proactive client engagement more consistent, effective, and scalable across Integral GCB Client Service. In the near term, you will develop client-meeting materials, preparation standards, playbooks, engagement triggers, follow-up practices, and pilot approaches that help service teams hold more consultative conversations and identify opportunities to deepen relationships, improve adoption, and support growth.

In parallel, you will help define and deliver the future-state capabilities required for long-term scale,



including integrated client insights, standardized content, AI-assisted preparation, workflow orchestration, action tracking, outcome measurement, and governance. You will partner across functions to gather requirements, evaluate options, manage dependencies, and move priorities from concept through implementation.

Responsibilities:
- Own defined workstreams across the proactive engagement and future-state capabilities agenda, establishing plans, milestones, dependencies, risks, and measures of success.
- Develop globally consistent client-meeting materials, briefing templates, discussion guides, and follow-up tools that help service teams deliver consultative, insight-led conversations.
- Design and test the near-term engagement model, including client selection, engagement triggers, preparation requirements, meeting formats, roles, governance, and outcome tracking.
- Partner with regional servi

📌 Service Innovation (Buenos Aires)
🏢 JPMorganChase
📍 Buenos Aires