How will you CONTRIBUTE and GROW?:
The Credit & Collection Supervisor reports directly to the Order to Cash Collections Manager. The primary function and purpose of this position is the ongoing leadership, cost-effective operation and high performance of the Credit & Collection Team. This includes ensuring the efficient and effective processing of credit assessment and control and the development of team skills, the resources allocation to cover volumes and the compliance with Service Level Agreements set with the clients and the analysis of key performance indicators.

The primary purpose of this position is to be 2nd line manager for a team in charge of collecting money from customers by submitting statement of account, dunning unpaid amounts.
- Motivate team for identifying improvement initiatives, Be project sponsor for the initiatives impacting the process
- Ensure compliance with accounting standards, Group policy, deadlines and internal control
- Define end to end performance indicators. Identify key performance indicators for Service Level Agreement




- Report out to leadership and business periodically Key Performance Indicators. Ensure Service Level agreement is met,. Drive action to correct desviation and meet targets
- Region/Country 2nd scalation contact.
- Accountable for Business Service Center desktop procedures accuracy
- Respects all Air Liquide safety policies, procedures and programs.
- Responsible for policy and internal control observance during the execution of the activities. Define and execute remediation plans for audit findings
- Shared Service center escalation contact for internal customers
- Promote effective and clear communication
- Manage team building activities. Promote good working environment relationships. Minimize external rotation. Promote internal rotation
- Manage resource allocation within the Team to ensure efficient/effective resource utilization
- Core team member for new process/Activities transitions

:
Are you a MATCH?:

📌 Order to Cash (Munro)
🏢 Air Liquide
📍 Munro