About the Role
Celero is hiring an Argentina-based IT Help Desk Support Specialist to provide day-to-day technical support for the company's growing Argentina engineering team, while also extending IT support coverage for the broader organization. This role owns end-user support end-to-end, from ticket intake through resolution, and helps build out the local processes, vendor relationships, and documentation that make IT support sustainable as the team grows. You'll report to the IT Director and work alongside Celero's existing IT support partner and, over time, a growing US-based IT organization spanning Help Desk, Infrastructure, Applications, and Security.

Key Responsibilities:
- M365 Administration — support and administration across Intune, Entra ID, Exchange, OneDrive, SharePoint, and Defender
- Ticket Queue Management — triage, prioritize, and resolve Level 1 support tickets (password resets, VPN issues, performance/disk issues, conference room/AV issues), escalating to Infrastructure when needed
- IT Procurement — ordering and coordinating laptops, monitors, docks, cameras,



keyboards/mice, cables, and printer supplies for the Argentina team
- Asset Lifecycle Management — asset tagging, inventory management, joining devices to the M365 tenant, and engaging Lenovo support as needed
- Conference Room / AV Support — day-to-day troubleshooting of Zoom Room hardware, displays, and audio equipment
- Knowledge Base & Documentation — maintaining SOPs, onboarding/offboarding checklists, and internal wiki content
- Software License Management — tracking seats and renewals for smaller SaaS tools, requesting new licenses
- End User Security Awareness — supporting phishing-report handling, basic security hygiene guidance, and MFA enrollment help
- Bilingual Support — handling support requests and documentation in both English and Spanish
- Local Vendor Coordination — managing Argentina-based equipment procurement and shipping relationships

Required Qualifications:
- 2+

📌 IT Help Desk (Córdoba)
🏢 Celero Communications
📍 Córdoba