Introduction
Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on

Your Role and Responsibilities
The service designer, assined as Journey Owner will be the responsible for hold all customer journey mapping, identifiyng the as is systems, proccess and people. He/She will construct the customer and business value chain, according to the beneffits we understand we must delivery on the project. They also be responsible to do the “bridge” between technology, business and design experience.

Required Technical and Professional Expertise
Their core skills include: Generating insights through research with users, staff and stakeholders to shape a holistic view of the total user experience; Analyzing, consolidating,



and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives; Defining key UX and organizational measurements used to track and prove the initiative delivers positive outcomes for both users and the business; Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service; Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design; Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process; and Embedding design practices within organizations to create a sustainable approach to service the needs

📌 Service Designer (Buenos Aires)
🏢 IBM
📍 Buenos Aires