About Matific

Matific is a fast-growing, AI-first global EdTech company delivering a world-class, research-driven mathematics learning platform for schools. Used by millions of students, teachers and families in over 70 countries, Matific empowers learners through interactive, adaptive and pedagogically rigorous digital experiences.

Recognised internationally for excellence, Matific has received top industry honours including the GESS, Global Edtech Prize, CODiEs, Academics' Choice, and EdTech Digest awards.

With over $50M USD invested and a general team of 200+ employees, Matific operates as a modern SaaS organisation - leveraging AI, data, and adaptive learning technology to help schools and ministries improve outcomes at scale. Our mission is to deliver equitable access to high-quality mathematics education and to support meaningful systemic improvement worldwide.

THE ROLE

We are hiring a Head of Customer Support & Operations to own two of the most critical pillars of our customer experience: leading and developing the Customer Support team,



and running the operational backbone that keeps our delivery and customer processes running at scale.

This is a people leadership role and an operational one. You will directly manage the support team, setting the bar for quality, building the culture, and developing your team members, while also designing the systems and rhythms that allow the entire customer-facing function to perform at its best.

You will operate with high autonomy and have the direct strategic backing of the Head of Delivery. This is a global role with real influence: you will shape how Matific delivers for customers across multiple regions, time zones, and languages.

This role is based in Buenos Aires, Argentina with an expectation of working hybrid.

What You Will Own

1. Lead & Develop the Customer Support Team

You are the manager and owner of the Support function at Matific. You will lead a team of 10+ support specialists distributed across gl

📌 Head of Customer Support and Operations (Buenos Aires)
🏢 Matific
📍 Buenos Aires