What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.

Do you enjoy solving complex technical problems?
AppsFlyer is looking for a technically savvy rock star who understands the value of being customer-oriented, and can deliver exceptional support services to our customer base.

What you'll do:
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
- Serve as point of contact for customer escalations and ensure customer issues are resolved meticulously
- Work with AppsFlyer's R&D; and product teams on escalations and product enhancement requests
- Enrich our client knowledge base with relevant technical information
- Create and lead support improvement processes across the company
- Provide product feedback and insights to the business and R&D; teams




- Manage various internal projects; training, ensuring support readiness for new feature releases, etc.
- Being a technical advocate for our VIP customers, working closely with the customer success and business teams

What you have:
- Passion for solving customer issues in a fast paced environment
- 5+ years of experience with technical support / QA / data analysis/ development/ technical account management
- Experience in SQL querying and managing data
- Knowledge of at least one programming language
- Excellent written and verbal communication skills
- Ability to handle communications between clients, internal business teams and engineering teams
- Ability to learn new technologies quickly
- Ability to multitasking and work independently
- Structured and process-oriented

Bonus Points:
- Web / mobile marketing and digital advertising experience
- Background in web/ SDK/ Mobile development or QA
- Familiar with Big data t

📌 Senior Support Engineer (Buenos Aires)
🏢 Appsflyer
📍 Buenos Aires