About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.Title: SAS – SupervisorGrade: 10Location: Buenos Aires, ArgentinaPosition Summary & Key Areas of Responsibility:* Leads support team leaders and ensures teams meets SLA standards.* Coaches team to meet service level agreement objectives.* Supports Manager providing key metrics, imputs, SLA results and action plans.* Position is to guarantee the Call/Incident Management operations and/or request for escalation.* Research and analyze operational effectiveness of assigned team(s)



through interviews and metrics and provide input to management team.* Maintains relationships with key customers.* Adapts general processes to meet local requirements.* Monitor audits and assists in work direction of the team to ensure functioning of the organization and daily/weekly/monthly/quarterly/annual metrics are met.* Responsible to guarantee the Knowledge base process (documentation, update and relevant articles).* Receive suggestions and work to provide ways and means to motivate/improve assigned team's performance.* Communicate with the Customer and the Account support teams providing key metrics and participating in Follow up meetings.* Participate/Conduct in management, team meetings and activities.* Conduct and participate in special projects to continuously improve processes, tools, systems and organization.* Research and analyze operational effectiveness through interviews and metrics and provide input to management team.* Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.* Support and guide in methodologies, processes and tools t

📌 Help Desk Supervisor (Buenos Aires)
🏢 Ncr
📍 Buenos Aires