Job description:
The Role
The Process and System Specialist will own the ongoing analysis, improvement, documentation, and implementation of the company's operational systems and processes.
This role sits at the intersection of people, processes, systems, technology, and organizational change. You will investigate how work is actually being done, compare execution against documented processes, identify root causes, design practical improvements, document the new standard, implement changes, and measure whether they are working.
The goal is not to create documentation for its own sake. The goal is to build an operating environment where processes are clear, systems support execution, responsibilities are understood, changes are adopted, and critical knowledge is not dependent on individual employees.
This is an analysis-heavy role (approximately 70% analysis / 30% communication and persuasion) for someone who enjoys turning operational complexity into clear, scalable systems.
What You'll Own
1. Process Analysis & Operational Diagnostics
Audit existing processes, workflows,



and SOPs against presente day-to-day execution.
Map how work moves across teams, systems, and functions.
Identify gaps between how work is supposed to happen, how it actually happens, and what the systems support.
Shadow and interview team members to understand real-world workflows and operational friction.
Identify bottlenecks, duplication, unnecessary steps, handoff failures, and recurring issues.
Determine whether problems are caused by process design, systems, documentation, capability, accountability, or unclear ownership.
Use data and evidence to validate problems rather than relying solely on anecdotal feedback.
Translate findings into clear recommendations and prioritized improvement opportunities.
2. Process Design & Improvement
Design clear, practical, and scalable processes that improve consistency, efficiency, accuracy, and accountability.
Break complex problems into smaller, manageable,

📌 Business Improvement Specialist (Argentina)
🏢 Elevate and Delegate
📍 Argentina