About the Role

We're looking for a Customer Success Manager to own the client relationship post-onboarding for our Employer of Record (EOR) platform. You'll be the primary point of contact for a portfolio of clients expanding their global workforce, ensuring smooth employee lifecycle management, driving platform adoption, and working cross-functionally with Payroll, Compliance, Legal, and Product teams to deliver a seamless experience across markets.

This role suits someone who has operated in global HR/EOR operations, understands the mechanics of cross-border employment (compliance, payroll, onboarding/offboarding), and is comfortable being the connective tissue between clients and internal teams.

What You'll Do

- Own end-to-end relationship management for a portfolio of global clients, acting as their trusted advisor on EOR processes, compliance, and platform usage
- Serve as the escalation point for client issues, coordinating with Payroll, Compliance, Legal, and Product/Tech teams to resolve cases within SLA
- Drive onboarding and continued adoption of the platform, educating clients on new features, capabilities, and best practices
- Monitor account health metrics (CSAT, retention, usage, SLA adherence) and proactively flag risks or expansion opportunities
- Partner with Product and Tech teams to feedback client needs, support automation initiatives, and improve service delivery
- Maintain accurate documentation of client processes, employee lifecycle events, and country-specific compliance requirements




- Support renewals and identify upsell/cross-sell opportunities within existing accounts
- Prepare and present periodic business reviews (QBRs) with data-backed insights on account performance

What We're Looking For

- 3+ years of experience in Customer Success, Account Management, or Global HR Operations — ideally within an EOR, PEO, HRMS, or general payroll environment
- Strong understanding of employee lifecycle management and cross-border compliance/labor law basics
- Proven experience managing multiple client accounts and cross-functional stakeholders (Payroll, Legal, Compliance, Product)
- Track record of improving service delivery, reducing resolution times, or driving platform/product adoption
- Excellent communication and relationship-management skills; comfortable being a client-facing "regional expert"
- Data-driven mindset—comfortable tracking KPIs, SLAs, and preparing reports/dashboards for leadership
- Ability to work across time zones with a distributed, global client base

Nice to Have

- Experience with HRMS/engagement platform implementations or vendor evaluation
- Background in building SOPs, knowledge repositories, or process documentation at scale
- Exposure to multi-country onboarding (immigration and non-immigration cases)

What We Offer

- Fully remote, global team
- Opportunity to work directly with international clients across multiple markets
- Cross-functional exposure to Payroll, Legal, Compliance, and Product

📌 Customer Success Manager - Global EOR Services (Argentina)
🏢 Quikr
📍 Argentina