Take Your Customer Service Career to the Next Level!

Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences.

Role Overview:

As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.

Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities:

- Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
- Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
- Understand customer needs and provide accurate, clear, and relevant information.
- Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
- Support customers in navigating processes, platforms, products, and services.
- Accurately record customer interactions, requests, and resolutions in internal systems.




- Work closely with internal teams to ensure issues are resolved quickly and effectively.
- Identify recurring customer concerns and provide feedback to help improve processes and service quality.
- Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements:

- Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Portuguese residency card
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

- Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
- Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
- Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
- Relocation Package: Receive support if relocating to ensure a smooth transition
- Onsite Work: Engage and grow in a collaborative office environment

Ready to take on this exciting opportunity? Apply today, and let’s connect!

📌 Italian Customer Specialist in Lisbon | Relocation Package (Córdoba)
🏢 Cross Border Talents
📍 Córdoba