- What you will be doing
- PRIMARY DUTIES AND RESPONSIBILITIES:
- To be fully collaborating.
- To calculate transit-times.
- To raise jobs in World Courier system and edit them if need arises.
- To select routings by deciding on a single or combination of transportation-types (airplane, car, train).
- To handle pre-advised shipments/ok to send process.
- To monitor shipments during the transport until delivery and react flexibly to any deviation from the plan.
- To make sure that shipments are transported within the required temperature range.
- To ensure that temperature monitors are recovered, and the temperature data are provided to the clients on a timely manner.
- To complete jobs (enter extra-charges/revise extra charges).
- To prepare quotations to the customers.
- To work securely with all pertinent regulations (DGR / IATA) as well as the relevant laws and ordinances.
- To use and maintain the available technical tools.
- To recognize important information and make immediate use of this information.
- To regularly partake in being on-call.




- To be in communication with International World Courier stations & agents.
- To work together with World Courier’s brokers to speed up the Import/Export processes.
- To make sure all feedback is recorded in the World Courier system.
- To maintain a fluent communication with other departments within the company.
- To make sure all documents regarding export and import moves are stored correctly and in timely manner.
- To provide feedback to Customer Service International Supervisor.
- To accomplish with the activities in accordance with quality standards as per ISO 9001, ISO 14001 and GxP compliance program.
- To carry out daily activities according to the Standard Operations Procedures (SOPs) and other internal guidelines.

Secondary Duties:
- To support Sales functions by attending meetings with clients and providing operational information as required.
- To comply with the adherence to working hours, as well as to safe

📌 International Customer Service Representative (Buenos Aires)
🏢 AmerisourceBergen
📍 Buenos Aires