We are looking for a Help Desk Analyst to join our team

AstroPay is the general Digital Wallet of choice for thousands of consumers who want to purchase online on international sites. With a focus on international transactions, AstroPay addresses the complexities of local markets, offering fast and efficient solutions across thousands of consumer-recognized payment methods.

We have operations in all LATAM, Africa, Asia & Europe. We work in a dynamic environment. We are in constant improvement of our product and reaching the best time to market is in our mission. We are open to feedback and we value honesty.

Tasks:
- Identify and suggest possible improvements on procedures
- Identify, research and resolve routine technical problems of low and moderate complexity
- Coordinate with other teams or departments to resolve user problems

Requirements:




- Studies in Technical education related to IT management, Technical Support, Infrastructure
- Previous experience is not required, but is a plus
- Tech savvy with knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered

Benefits:
- 100% remote work.
- Diverse and multicultural work environment.
- Extensive opportunities for growth and professional development.
- Constant training & development.

📌 Help Desk Analyst (Buenos Aires)
🏢 AstroPay
📍 Buenos Aires