We are looking for a Help Desk Analyst to join our integral team. This is an exciting opportunity for a customer-focused and proactive professional who enjoys troubleshooting technical issues, supporting users, and delivering high-quality service across a wide range of applications and systems in a collaborative international environment.
What will be your impact?
- Provide initial assessment and troubleshooting.
- Record, track, monitor, and follow up SLA breaches of incidents and service requests following the defined Incident Management Process.
- Escalate and coordinate unresolved incidents to the appropriate support team by consistently following defined escalation procedures.
- Perform tasks but not limited to message tracking (internal and external), network account lockout tracing and resolution, MobileIron registered devices,



2-factor authentication administration/management of accounts, active directory administration and management, and exchange admin center.

What will help you succeed in this opportunity?
- Experience in similar roles (+2 years).
- Advanced or Bilingual in English (mandatory).
- Knowledge of Service Now, VPN, Active Directory, Exchange, Timekeeper, Outlook, Zoom, Teams, troubleshooting.

What do we offer?
- Hybrid work model | Offices located in Puerto Madero, Buenos Aires.
- Private health insurance (family plan).
- Discounts on internet services, gym memberships, and universities.
- Birthday day off.

📌 Help Desk Analyst (Rincón de los Sauces)
🏢 BM Global Services Buenos Aires
📍 Rincón de los Sauces