Technical Support Specialist - Temporary contract
Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Job Responsibilities
Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner
Troubleshoot software issues by replicating problems, identifying root causes, and implementing solutions
Document all customer interactions, issues, and resolutions in the support ticketing system
Escalate complex technical problems to appropriate Sovos support teams when necessary
Provide product training and onboarding assistance to new customers
Conduct regular follow-ups with customers to ensure satisfaction with resolutions
Identify recurring issues and collaborate with product teams on improvement opportunities
Skills Required
Strong technical aptitude with the ability to quickly learn new software platforms and technologies
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users




Patient and empathetic approach to customer service, even during high-stress situations
Problem-solving mindset with strong analytical and diagnostic abilities
Self-motivated with the ability to work independently while also collaborating effectively with team members
Time management skills to balance multiple support cases with varying priorities
Language - Able to speak and write English for phone calls/messages to customers in addition to the primary language for the product(s) being supported
Environmental Job Requirement and Working Conditions
Primary office location: Tucuman - Remote with ability to go to office available.
Position Requires
minimal (less than 25%) travel required both domestic and international to Sovos locations and events
Utilize technology (e.g., phone systems, computer hardware and software applications) to fulfill work requirements
Company Background
Sovos was built to solve the co

📌 Technical Support Specialist (Argentina)
🏢 Hirebridge
📍 Argentina