As a Service Innovation & Client Engagement Analyst within General Service Delivery Innovation, you will support the team in creating and scaling a consistent approach to proactive client engagement. You will research client and business context, assemble meeting materials, maintain templates and playbooks, coordinate pilots, collect feedback, and track actions and outcomes. Your work will help service teams prepare efficiently and engage clients with relevant insights that strengthen relationships and support growth.
You will also support the definition and delivery of future-state capabilities by documenting processes and requirements, analyzing data, conducting research, preparing user stories and test scenarios, and maintaining project and governance materials. You will work under the direction of senior team members while taking ownership of assigned analyses and deliverables.
Job Responsibilities:
- Build and maintain client-meeting materials, briefing packs, templates, discussion guides, and follow-up trackers for proactive engagements.
- Gather and organize client, portfolio,



service, product, and operational information to support meeting preparation and insight development.
- Support pilot execution by coordinating participants, schedules, materials, feedback, actions, and status reporting.
- Document current-state processes, pain points, user needs, business requirements, and future-state workflows.
- Perform quantitative and qualitative analysis to identify trends, measure engagement activity, and assess client and business outcomes.
- Prepare clear presentations, summaries, meeting notes, dashboards, and governance materials for working teams and senior stakeholders.
- Maintain project plans, action logs, risk and dependency trackers, and other execution documentation.
- Support user research, testing, and implementation of capabilities related to client insights, AI-assisted preparation, workflow, action tracking, and measurement.
- Coordinate across gl

📌 Service Innovation (Buenos Aires)
🏢 JPMorgan Chase
📍 Buenos Aires