Responsibilities:
- Responsible for the day-to-day tier 2 operational services and support for Microsoft 365 Collaboration applications including Microsoft Exchange, Teams, SharePoint, OneDrive, Stream (on SharePoint), AdobeSign, Power Apps.
- Manage Ticket Queue and incidents within Service Now.
- Must demonstrate mid-level expertise with Power Apps and Power Automate.
- Must have knowledge and experience with reading and customizing Power BI Reports.
- Creation and maintenance of Exchange environment management documentation as necessary.
- Preferred administrative skills managing Adobe Sign user and group accounts.
- Communicate and collaborate with the Tier 3 team on complex issues and/or complex support tickets, elevating them when necessary.
- Assist the Tier 3 team with creating, updating,



and maintaining Knowledge Base articles for the various Power Platform features.
- Collaborate with other IT teams as necessary.
- Create Level 1 troubleshooting guides for use by the Service Desk for common Messaging Incidents.
- Work directly with users to resolve incidents.
- Attend regular meetings.
- Assist with testing and go-live support for assigned projects.
- Platform design and developer coordination.

Job Details:
- Work Model: Híbrido
- Department: Tecnologia / Sistemas
- Employment Type: Full-time, Indeterminado
- Level: Senior
- Open Positions: 3

📌 Platform Engineer (Buenos Aires)
🏢 Ecolab
📍 Buenos Aires