- Ability to prioritize and effectively work on multiple tasks concurrently with strong attention to detail
- Excellent analytical, troubleshooting, and technical skills
- Proven ability to provide Tier 2 desktop support for Windows 10/11 and current macOS versions.
- Experience troubleshooting laptops, docking stations, monitors, printers, mobile devices, conference-room equipment, and other peripherals.
- Working knowledge of endpoint management and provisioning tools such as Microsoft Intune, Jamf, or equivalent platforms.
- Working knowledge of Microsoft 365, Outlook, Teams, VPN, MFA, SSO, and common remote-support tools.
- Basic administration knowledge of Active Directory, Entra ID/Azure AD, device enrollment, permissions, and access management.
- Familiarity with endpoint security, Windows BitLocker, macOS FileVault, patching, and device-compliance requirements.
- Working knowledge of LAN/WAN, Ethernet, TCP/IP, DHCP, DNS, VLANs, PoE, wireless networking, and basic network troubleshooting.
- Hands-on ability to work safely in data closets, IDFs,



and MDFs; familiarity with racks, patch panels, cable management, UPS/PDU equipment, and copper/fiber cabling.
- Ability to use cable testers, tone generators, labelers, and other common tools for tracing, testing, and documenting physical connectivity.
- Strong written and oral communication skills in both English and Spanish, with the ability to communicate technical information clearly to end users, vendors, facilities personnel, and remote IT teams.
- Strong written and oral communication skills.
- Self-Starter and able to work independently

Job Responsibilities
- Respond to and resolve inbound computer-related end user support tickets in a timely manner.
- Provide comprehensive support for Windows 11 and current macOS versions.
- Troubleshooting laptops, docking stations, monitors, printers, mobile devices, conference-room equipment, and peripherals.
- Endpoint management and provisioning using tools such as Micr

📌 Sr. IT Support Specialist (Rincón de los Sauces)
🏢 Globallogic
📍 Rincón de los Sauces