Do you enjoy improving the way organizations work? Are you passionate about process optimization, digital transformation, and driving operational excellence?

Join our Global Business Services (GBS) team and help shape the future of service delivery across the Americas.

In this role, you will work closely with business stakeholders to analyze, design, and optimize end-to-end processes, ensuring efficiency, standardization, and scalability. You will facilitate process discovery workshops, identify improvement opportunities, support the integration of new services into GBS, and contribute to automation and digitalization initiatives.

What you'll do
- Map, analyze, and redesign business processes across multiple functions.
- Lead process workshops with stakeholders and subject matter experts.
- Identify opportunities for standardization, simplification, and continuous improvement.
- Support service transitions and process integration initiatives within GBS.
- Drive automation and digital transformation projects.
- Define and monitor process KPIs and performance metrics.




- Ensure processes comply with quality, governance, and operational standards.

What you bring
- +5 years of experience in Process Excellence, Business Process Management, Continuous Improvement, or related areas.
- Strong process mapping and process design skills.
- Knowledge of Lean, Six Sigma, or similar methodologies.
- Experience working in Shared Services, Integral Business Services (GBS), or multinational environments.
- Familiarity with process mapping tools such as Signavio, ARIS, or Visio.
- Strong stakeholder management and communication skills.
- Advanced English.

Benefits for you:
- Inclusive and diverse organizational culture.
- Access to more than 1,000 learning and professional development courses.
- Work-life balance and flexible working conditions.
- A collaborative and innovation-driven work environment.

Create a better #TomorrowWithUs

We value your unique identity and perspective,

📌 Process Improvement Sr Analyst (Buenos Aires)
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