Ecolab is seeking a Lead Customer Service Agent I to join our team in Buenos Aires - Integral Business Services . As a Lead Customer Service Agent I, you'll use your expertise to ensure every interaction reflects Ecolab's commitment to service excellence. Supporting Key Distributor accounts, you'll provide advanced operational and customer service support for high-volume, strategic accounts. You'll partner cross-functionally with Planning, Control Tower, Transportation, Sales, and other teams to proactively identify and resolve order, inventory, availability, and delivery issues while helping maintain strong customer service levels and Case Fill Rate performance. In the absence of a supervisor, you'll step in to provide direction and maintain service continuity.
How You'll Make an Impact:
- Respond to 80-120 emails daily from sales management, corporate account managers, field sales, and customers
- Provide advanced-level support across multiple divisions and business units
- Apply business and regulatory policies to the order review process with accuracy and sound judgment




- Maintain and update customer data in Order Entry, Order Processing, and SAP systems
- Communicate with customers, sales, and marketing to clarify programs, pricing, billing, and delivery questions
- Authorize returns, waive fees, or adjust pricing within established guidelines to ensure customer satisfaction
- Support and train Customer Service Agents and Senior Agents, especially in the absence of a supervisor
- Escalate complex issues to appropriate internal teams and help determine message urgency
- Collaborate cross-functionally to ensure customer needs are met efficiently and effectively

Key Account & Supply Chain Support
- Provide dedicated operational support for Key Distributor Accounts, managing a workload of 80-120 daily email inquiries and requests
- Partner closely with Planning, Control Tower, Transportation, and other cross-functional teams to proactively identify and resolve order

📌 Lead Customer Service Agent I (Buenos Aires)
🏢 Ecolab
📍 Buenos Aires