In this role, you will act as the coordinating interface for customer deliveries and hold end-to-end responsibility for the successful fulfillment of service orders.

The Service Delivery Manager owns the delivery lifecycle — ensuring high-quality execution, timely completion, and exceptional customer experience. You will collaborate with internal teams, suppliers, and customers while continuously identifying opportunities to improve processes and systems.

This position requires a proactive professional who thrives in a dynamic environment and can manage multiple deliveries simultaneously while maintaining strong stakeholder relationships.

Requirements
- Minimum of 5+ years' experience in Service Delivery within the telecommunications industry.
- Proven track record of successful service delivery and/or project management.
- Strong understanding of telecommunications technologies such as IP, Ethernet, Fibre, DWDM, and colocation infrastructure.
- Experience with network build and design environments.
- Field engineering background including installation, commissioning,



and troubleshooting.
- Expertise in Ethernet & IP services (Layer 2, DIA, Cloud).
- Knowledge of DWDM technology and equipment; certifications are advantageous.
- Familiarity with network management systems such as Infinera (DNA) and Ciena platforms is desirable.
- Excellent analytical, organizational, documentation, presentation, and communication skills.
- Ability to work independently and collaborate across borders with cross-cultural awareness.
- Fluent English, additional languages are a plus.
- Customer-facing experience is essential.

Soft Skills
- Strong team player with excellent interpersonal skills.
- Exceptional verbal and written communication abilities.
- Highly organized with strong planning capabilities.
- Proactive, persuasive, and solution-oriented.
- Calm under pressure with strong problem-solving skills.
- Highly motivated with the ability to manage competing priorities and meet

📌 Service Delivery Manager (Rincón de los Sauces)
🏢 Trinetix
📍 Rincón de los Sauces