You are intelligent, passionate, and able to affect change.
In this role, you will serve as the primary point of contact for multiple high-level projects supporting digital products used in clinical trials. You are diligent in following up on key accounts while prioritizing study delivery, client satisfaction, and business goals. This role presents the opportunity to work with sponsors, study teams, and cross-functional clinical, operational, product, and technology stakeholders. You will:
- Support senior leads in development and execution of customer success and delivery strategies for internal and external customers, including sponsors and study teams
- Serve as the primary day-to-day client relationship lead for assigned accounts and studies, facilitating regular touch points, monitoring satisfaction, and identifying opportunities to improve outcomes
- Demonstrate robust, cross-functional project management ensuring timely implementation, onboarding, deployment, and delivery of digital products used in clinical trials
- Review and oversee development of timelines, calendars,



action plans, agendas, call notes, metrics reports, and overall account support materials
- Coordinate activities among clients, study teams, content resources, project managers, product leads, technology teams, and other cross-functional stakeholders
- Manage project risks, issues, action items, and client concerns; resolve routine matters and elevate strategic or delivery concerns to senior management as appropriate
- Provide guidance and oversight to account executives and project team members to support consistent execution across assigned studies
- Monitor delivery performance, customer outcomes, project budgets, and utilization; identify scope or budget changes and communicate recommendations to senior management and clients as appropriate
- Support demonstrations, solution reviews, implementation planning, proposals, and new business presentations for existing and prospective customer

📌 Account Supervisor (Buenos Aires)
🏢 Syneos Health
📍 Buenos Aires