On-site support position - Jr
Resource will be required to work on Customer’s site from Mon-Fri 8AM to 5PM
L1 level of support (in-person) to customer’s users.
Technical skills
Strong work ethic, combined with the ability to work independently
Strong hands-on experience (H/W and S/W) – Laptops/Desktops, Mobile devices and printers
Good knowledge of Win 10, software installation and troubleshooting
Background experience in IT Support (Computers, Mobile phones and iPads)
Good analytical and coordination skills are essential
Key Responsibilities
Provides second-level of investigation and diagnosis (in-person in Customer’s site)
Ensures tickets are updated at all times until issues are resolved
Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc.)
Communicates with client regarding incident progress




Coordinate activities with third parties to resolve the IT issues or complete service requests
Assists Server Team & network team whenever touch support is required onsite for servers in local server rooms or NW devices at site.
Maintain server room inventories, room layout, and assets list
Ensure off-hours presence in case of scheduled maintenance
Other Considerations
Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunities to all candidates who meet our required knowledge and competency needs—regardless of socio-economic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic.

📌 SOPORTE TECNICO/ SAN ISIDRO
🏢 Tata Consultancy Services
📍 San Isidro