Job Summary:
The Program / Project Manager leads customer-facing service delivery programs from pre-sales transition through deployment, commercial acceptance, and operational handoff. This role blends disciplined project management with program-level ownership across Customer IT, Customer Business Units, partners, Sales, Services, R&D;, Product Management, Operations, and Support.
The idóneo candidate can manage detailed plans while also owning cross-functional dependencies, critical path, customer readiness, risk management, executive escalation, and customer acceptance. Fluency in English, Spanish, and Portuguese is required.
Requirements:
Responsibilities:
- Create and manage customer deployment plans, scopes of work, schedules, owners, dependencies, risks, and acceptance milestones.
- Drive customer readiness, set expectations, manage operational delivery activity, and communicate status internally and externally.
- Coordinate internal and external teams, including Customer IT, Customer Business Units, Internal Sales, R&D;, Product Management, Support, Operations,



and Services Deployment teams.
- Track critical path, identify risks early, and escal... dependencies, resource conflicts, scope gaps, defects, and customer decisions before dates are missed.
- Drive commercial acceptance by clarifying acceptance criteria, required evidence, customer signoff ownership, open blockers, and remaining obligations.
- Maintain accountability for project timelines, customer experience, profitability, lessons learned, and continuous improvement of delivery methods.
- Adapt communication style and operating approach to each customer scenario, with the flexibility to merge into the environment while maintaining ownership and execution discipline.

Qualifications:
- Three to five years of experience managing customer implementations, service delivery programs, or complex technical projects in telecom, unified communications, contact center, voice, or IT environments.
- Fluent writt

📌 Project Manager- Trilingual (Buenos Aires)
🏢 Techunting
📍 Buenos Aires