Position Objective
Support workplace operations by delivering exceptional customer experience, managing administrative functions, coordinating facility services, and ensuring operational excellence. This role serves as a critical liaison between employees, vendors, and stakeholders while maintaining high service standards across diverse cultural environments.
Key Responsibilities
Administrative Operations & Customer Service
- Administer employee workstation and parking assignments using digital management platforms, ensuring efficient space utilization and accurate records.
- Provide timely, friendly customer service to employees through ticketing systems, efficiently managing and resolving inquiries while maintaining high satisfaction levels.
- Review and process vendor invoices across multiple countries and currencies, tracking payment cycles and ensuring accurate billing against service agreements.
- Create and maintain comprehensive program documentation including policy documents, email templates, service logs,
and records in accordance with local regulations and corporate policies.
- Track program KPIs and deliver regular reports on performance metrics, identifying trends and opportunities for service enhancement.
Stakeholder Engagement & Communication
- Conduct customer-facing virtual events and presentations, ensuring clear communication and high engagement levels across the organization.
- Coordinate with onsite facilitators, internal stakeholders, and external vendors to deliver consistent, high-quality service standards.
- Manage workplace communications regarding facilities updates, changes, maintenance activities, and service announcements.
- Organize monthly employee activities and celebrations, fostering workplace community and engagement.
Facility Operations & Services Management
- Oversee food and beverage services including barista operations, kitchen management, pantry operations, and supply stock replenishment.
- Manage reception and concier
📌 Workplace Coordinator (Esquel)
🏢 Jll
📍 Esquel