Location: Remote
Job Type: Full-Time | Independent Contractor
Work Schedule: Monday–Friday | 8:30 AM – 6:00 PM EST (1-hour lunch)
Compensation: USD $1,000/month during the 3-month trial period, increasing to USD $1,500/month upon successful completion of the trial. This role also offers quarterly performance bonus opportunities based on team and individual goals.
About the Role
At Fiesta Health, we believe every family deserves an incredible first experience from the moment they reach out for help. As our Client Onboarding Specialist, you’ll be the friendly, dependable voice families hear from the moment they’re referred to us through the moment they’re enrolled and receiving services. You’ll guide them step by step — answering questions, gathering information, coordinating appointments, and clearing away any obstacles — so that starting care feels simple instead of stressful. This is a phone-first role: you’ll spend the majority of your day on calls with families, building trust and momentum at every stage of their journey. You’ll also help us build the systems,



checklists, and playbooks that make onboarding faster and easier as our team grows.
What You'll Do:
- Serve as the primary point of contact for families from the moment a referral is received, guiding them by phone through every step of the onboarding journey.
- Conduct proactive outreach and follow-up calls to collect the information and documentation needed to move each family's case forward (contact details, insurance information, required forms and records).
- Help families understand and complete insurance verification, authorization, and documentation requirements, keeping them informed and reassured at every step.
- Schedule and confirm appointments, send timely reminders, and reschedule as needed so families never fall through the cracks.
- Identify and resolve barriers that could delay a family from starting services — such as insurance/payor transitions, transportation challenges, or missing paper

📌 Client Onboarding Specialist (Argentina)
🏢 Fiesta Health
📍 Argentina