We are looking for a Senior UX Researcher to provide hands-on research continuity for an IT and Operations employee experience portfolio, independently scoping and executing mixed-method studies that evaluate AI-enabled self-service experiences, test AI skill concepts, and surface actionable insights for enterprise tooling decisions. You will maintain and extend a jobs-to-be-done framework across multiple initiatives, synthesize findings into decision-ready recommendations and stakeholder readouts, and partner with product, service, and operational teams to validate tooling before broader rollout.
What you will do
- Plan and conduct mixed-method (qualitative and quantitative) research across priority IT & Ops initiatives, independently moving studies from ambiguous questions to decision-ready recommendations.
- Plan and moderate research that evaluates AI-enabled self-service experiences and improves IT support experiences.
- Test AI Skills concepts to identify jobs to be done, adoption barriers, and trust or validation needs ahead of broader rollout.




- Synthesize findings into clear recommendations, research artifacts, and stakeholder readouts that document implications and recommended next steps.
- Maintain and extend the jobs-to-be-done (JTBD) framework so it represents jobs across the company, and update JTBD artifacts to connect new tool evaluations to the endorsed tool suite.
- Produce research plans, participant and recruitment strategies, and study materials for priority initiatives.
- Deliver decision-ready findings and recommendations spanning AI-enabled self-service, skills, collaboration, and business-process opportunities.
- Partner with product, service, and operational teams to validate tooling decisions before they scale.

Must haves
- 5+ years of hands-on UX research experience at a senior individual-contributor level, with demonstrated ability to independently scope, execute, and synthesize studies.
- Strong qualitative and quantitative research-me

📌 Senior UX Researcher (Argentina)
🏢 AgileEngine
📍 Argentina