Backup Program Coordinator

UMGC Europe

Location: Moron Air Base, Spain

Overseas Contingent 1, 48% FTE, Part-Time

The Backup Program Coordinator (PC) reports to and works with the Assistant Director (AD) in the administration of UMGC Europe programs. It is the job of the Backup PC to ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues. The Backup PC must work effectively with the AD, local military education coordinators and staff, education center personnel, faculty, administrative staff in Kaiserslautern, and the military community at large.

Essential Duties & Responsibilities
- Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
- Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities




- Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
- Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
- Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
- Provide assistance with processing students' military documentation( i.e. Tuition Assistance vouchers, ID cards, orders, etc.)
- Distribute marketing, advertising, and mass media materials at assigned locations when permissible
- Assist with base access a

📌 Backup Program Coordinator, Moron Air Base (Morón)
🏢 University Of Maryland Global Campus
📍 Morón