JOB DESCRIPTION Responsibilities
- Primary technical lead for the Network Enhanced Support Team (NEST), which includes being responsible for technical guidance, mentoring, and complex troubleshooting
- Primary escalation point for issues without existing runbooks or processes
- Develop and manage consistent reporting, working effectively at all levels and providing progress communications to stakeholders on a regular basis
- Drive continuous improvement by establishing best practices and innovating approaches to program and project management

Qualifications
- BS/BA degree or equivalent experience
- 5+ years of related production network support lead experience in a lead role
- Advanced understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices
- Broad support experience, including understanding of Cisco, Juniper, and Fortinet systems
- Understanding of SD-WAN networking
- Proven ability to manage multiple efforts,



addressing issues in a timely manner ensuring least impact on timeline and overall risk; organized, structured work style
- Excellent communication skills, plus proven relationship building abilities
- Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward
- Demonstrated initiative and creativity to ensure successful and timely execution - strategic thinker with proven analytical ability
- Ability to resolve new issues and develop documentation or processes to enable others to address similar problems in the future
- Familiarity with JPMorgan Chase & Co. policies preferred, as well as retail branch technology and systems

ABOUT US

J.P. Morgan is a general leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do

📌 Lead Infrastructure Engineer (Buenos Aires)
🏢 JPMorganChase
📍 Buenos Aires