JOB DESCRIPTION

This is a first-line, hands-on people leadership role supporting a local team of Presentation Specialists. The focus is on day-to-day execution, prioritization, coaching, and performance support to deliver timely, high-quality client solutions. This opportunity is well-suited for someone stepping into their first formal people manager role or an early-career manager.

Shift: Monday-Friday, 1:00 pm - 10:00 pm

Responsibilities:
- Provide daily guidance, prioritization, and support to Presentation Specialists to ensure processes and methodologies are followed
- Track work in progress and team coverage; monitor core metrics (demand vs. capacity) and escalate risks/issues to management
- Support onboarding and training; provide ongoing feedback and coaching to drive quality and timeliness
- Ensure adherence to HR/Compliance and departmental policies and procedures, including health & safety guidelines
- Foster a positive, inclusive team environment; remove blockers and drive rapid resolution for clients




- Identify improvement opportunities and support implementation in partnership with management and global partners

Required Qualifications, Skills and Capabilities:
- Bachelor’s degree
- Advanced English
- 3+ years of relevant operations/service delivery experience
- Strong communication, organization, and problem-solving skills

Preferred Qualifications:
- Experience leading others (formal or informal)
- Exposure to KPI tracking and basic workforce planning

ABOUT US

J.P. Morgan is a integral leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our

📌 Operations Team Lead (Buenos Aires)
🏢 JPMorganChase
📍 Buenos Aires