Customer Support Executive at RedCloud:
About RedCloud:
RedCloud is at the forefront of redefining how trade is conducted in emerging markets, leveraging state-of-the-art AI technology. Our Intelligent Open Commerce Platform is a catalyst for change, connecting FMCG Brands, Distributors, and Local Merchants and paving the way for data-driven decision making. With a firm footprint across Africa, Europe, and Latin America, we are a beacon of innovation, committed to cultivating fair and lucrative trade opportunities on a integral scale.

Join Our Team:
Main Responsibilities:
- Customer Query Resolution: Be the first point of contact for customer inquiries, resolving their issues with speed and efficiency.
- Feedback Collection and Analysis: Gather and analyse customer feedback to identify recurring issues or potential improvements, contributing to a better product and service offering.
- Customer Success: Work closely with the customer success team to identify opportunities for account growth and increased satisfaction.
- Product Support:



Provide support and guidance to customers using our platform, including troubleshooting and advice on best practices.
- Reporting and Documentation: Maintain detailed records of customer interactions, feedback, and resolutions, providing valuable insights to the product and sales teams.

What We're Looking For:
- Proven experience in a customer support role, preferably in the tech or FMCG sector.
- Exceptional communication skills, with the ability to empathise with and understand customer needs.
- Strong problem-solving skills and a proactive approach to addressing customer issues.
- Familiarity with CRM systems and customer support software.
- A team player with a positive attitude and the ability to work independently.
- Knowledge of additional languages is beneficial but not required.
- Passion for technology and belief in its potential to positively transform customer experiences.

Why Join RedCloud?:
Become an integral part of an

📌 Customer Support Executive (Buenos Aires)
🏢 RedCloud
📍 Buenos Aires