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GoFundMe is the world's most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

The primary focus areas for this role are:
- Leadership
- Troubleshooting
- Process Development
- Automation and Tooling
- Customer care

The Job:
- Technical TSE leadership- Manage, motivate and develop the technical support engineering team
- Mentor TSEs on technical concepts, troubleshooting, and standard processes
- Share your knowledge and help transform the TSE organization from within by working with and mentoring your team members
- Serve as a technical guide between Care and Engineering, working closely with Devs to help understand root cause and increase development velocity
- Ensure the team is optimized by managing day to day tasks (timekeeping,



PTO)- Develop a deep understanding of the business logic and technical architecture of your supported services to advocate for self service Care and in product tools
- Develop high-quality, production ready API runners and scripts that can be used by internal users for frequent support asks/needs
- Develop a technical training plan for newly onboarding TSEs
- Technical communication:
- Ability to translate user experience into technical details for our product and technology team
- Ability to translate technical behavior to non-technical stakeholders, like customers and other internal teams
- Serve as a technical POC for incidents and urgent escalations- Identify root causes of bugs by pulling repos and analyzing code using top-notch troubleshooting techniques, and all tools and systems available (AWS Cloudwatch logs, XMRToolKit, Bugsnag, Postman, MySQL)
- Use MYSQL, web APIs, and CLI (command line interface) to execute jobs, query, and manipu

📌 Technical Support Engineer Level 4 (Buenos Aires)
🏢 GoFundMe
📍 Buenos Aires