Backoffice Abroad seeking a motivated and customer-centric individual for the Customer Support Specialist position to play a crucial part in ensuring customer happiness and retention by collaborating across various departments, responding to support tickets, and addressing customer inquiries with efficiency and precision.

Responsibilities:
- Support customer happiness and retention through cross-functional collaboration with customer success, engineering, product, and sales teams.
- Respond to support tickets, identifying and resolving customer issues promptly.
- Relay advanced customer problems to customer success and engineering, providing detailed notes for effective resolution.
- Create video recordings of solutions for customers to facilitate understanding.
- Engage in phone conversations with customers to debug and resolve issues effectively.
- Identify common questions and contribute to the creation of knowledge base articles.
- Master the tools used in-house, including HubSpot and Intercom.

Requirements:
- Excellent written communication skills.




- Previous SaaS support experience.
- Hands-on experience managing customer issues through ticketing solutions (e.g., Intercom).
- Technical support experience, supporting customers using Enterprise Software or SaaS Solutions.
- Sense of humor and a positive attitude, fostering a fun and collaborative work environment.
- Proactive approach to problem-solving, proposing solutions rather than just pointing out problems.
- Proficient in leveraging tools, such as Excel and other software, to solve problems.

Preferred Qualifications:
- Previous CRM experience, with familiarity in HubSpot is a plus.

Time Zone: EST

Schedule: Full Time

About Backoffice Abroad

Backoffice Abroad is a young, fast-growing company that strives to provide high-quality remote service providers to US-based clients. Backoffice Abroad was founded by a lawyer and a business administrator who harnessed their expertise and relevant local experienc

📌 Customer Support Representative (Buenos Aires)
🏢 Backoffice Abroad
📍 Buenos Aires