Specialist, Customer Care

Are you passionate about helping others and providing a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Customer Care Specialist.

Western Union powers your pursuit.

In your role you will support administration duties and local/regional projects and tasks providing consistent, informative, and accurate information within the communications function, with a focus on the following:
Role Responsibilities
- Will have product, process, and compliance awareness to handle issues.
- This role acts as the front-line support between the Customer and internal Western Union departments, agents, vendors, and management to research and resolve Customer issues.
- Provides first level support for customers’ enquiries and complaints in line with SLA targets.
- Resolves customer enquiries, identifies, and evaluates problems and stays involved in the resolution.




- Contributes to the team environment and maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Role Requirements
- One year or more of experience in customer service (with previous Call Centre experience preferred).
- A bachelor's degree or studying in a related field is desirable.
- Strong verbal, written and listening skills.
- Attention to detail and problem-solving.
- Intermediate/Advanced Excel.
- Teamwork attitude.
- Intermediate English.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we des

📌 Specialist, Customer Care (Buenos Aires)
🏢 Western Union Financial Services
📍 Buenos Aires