Company DescriptionLouis Dreyfus Company es una empresa líder en la comercialización y transformación de productos agrícolas. Nuestras actividades abarcan toda la cadena de valor, desde el campo hasta la mesa, a través de una amplia gama de líneas de negocio, aprovechamos nuestro alcance integral y nuestra extensa red de activos para servir a nuestros clientes y consumidores en todo el mundo. Estructurada como una organización matricial de seis regiones geográficas y diez plataformas, Louis Dreyfus Company opera en más de 100 países y emplea aproximadamente a 17.000 personas en todo el mundo.
- Job DescriptionOverview

Responsibilities

Service Delivery Management:
- Supervise the end-to-end provision of technology services, ensuring compliance with client requirements and Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), if required.
- Coordinate the IT Technology, Infrastructure and Operations team to ensure high availability and optimal performance.




- Create service delivery processes that adhere to industry best practices and align with company objectives.
- Drive initiatives to streamline processes, reduce costs, and enhance the efficiency and effectiveness of service delivery.
- Generate and present regular reports on service performance and operational efficiency. Execute improvement plans as required.

Operations Coordination:
- Work closely with operations teams to streamline procedures and improve service delivery.
- Partner with IT and business stakeholders to define SLAs/OLAs and ensure they are consistently met or exceeded.
- Oversee incident, problem and request management processes to minimize business impact and ensure timely issue resolution. Work on other ITIL processes.
- Lead the handling of service incidents and maintain timely communication with clients. o Identify process improvement opportunities and implement best practices to enhance service delivery.
- Perform risk assessments and develop contingency plans to maintain

📌 IT - Service Delivery Manager (Buenos Aires)
🏢 Louis Dreyfus
📍 Buenos Aires