Job Opportunity: Customer Service Representative (CSR)

Work Schedule Availability:
Monday to Friday (10:00 a.m. - 8:00 p.m. CT) during the first 2 months.

On-site/Remote Modality:
On-site during the first 2 months in the city of Córdoba; remote thereafter based on performance indicators.

Requirements:
- Excellent level of English (C1 or higher).
- Ability to type while actively listening to customers.
- Empathy: ability to understand and emotionally support customers.
- Autonomy and proactivity.
- High emotional intelligence: ability to recognize and manage one’s own emotions and those of others, even in tense situations.
- Customer service experience: prior experience or a strong customer-service orientation, resolving inquiries effectively and efficiently.
- Patience: ability to remain calm and maintain a professional attitude when dealing with sensitive or challenging customer situations.

Responsibilities:
- Handle inbound and outbound calls,



providing exceptional customer service and collecting necessary customer information clearly and accurately.
- Draft representation letters and other required correspondence, ensuring clarity, accuracy, and confidentiality.
- Collect detailed customer information, ensuring all necessary data is accurately obtained for proper case management.
- Record and update information in the corresponding systems, maintaining a high level of accuracy and organization.

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Tipo de puesto: Jornada completa

Sueldo: $1.050.000,00 al mes

Pregunta(s) de postulación:
- ¿Cuál es tu nível de inglés? (B1, B2 o C1+)
- ¿Cuántos años de experiência tienes en atención al cliente?
- ¿Cuentas con disponibilidad para trabajar presencialmente los 2 primeros meses?

Lugar de trabajo: Híbrido en Córdoba, Córdoba

📌 Customer Service Representative (Córdoba)
🏢 Solvo Global
📍 Córdoba