Supervisor, Capability Center Operations
Overview of Position
- The Renters Solutions Customer Care organization is looking for a people-focused leader to support and develop a team of Customer Care Representatives. In this role, you will oversee daily operations, coach employees, manage escalated customer situations, and help ensure productivity, quality, and service standards are consistently achieved.
- You will also identify performance trends and opportunities to reduce repeat escalations while creating an engaging, accountable, and customer-focused team environment. This is an opportunity to strengthen your leadership capabilities, expand your operational knowledge, and make a direct impact on both the employee and customer experience.
What will be my duties and responsibilities in this job?
- Lead, coach, develop, and engage Customer Care Representatives to meet productivity, quality, and customer service expectations.
- Manage day-to-day operations and adjust staffing and leadership priorities based on workflow volumes and business needs.




- Communicate performance expectations, conduct regular evaluations, and provide ongoing coaching and actionable feedback.
- Review productivity and performance reports to identify trends, risks, and opportunities to improve results and reduce repeat escalations.
- Support hiring, onboarding, training, testing, and ongoing employee skill development.
- Collaborate with internal teams, leaders, clients, and other stakeholders on operational priorities, staffing needs, process improvements, and special projects.

What are the requirements needed for this position?
- High school diploma or GED.
- A minimum of 2 years of professional experience in a team-oriented work environment.
- A minimum of 2 years of supervisory or team-lead experience, including employee coaching and development.
- Ability to work various schedules between 8:00 AM and 8:00 PM Eastern Time, Monday through Friday.
- Ability to provide occasional Saturday s

📌 Supv, Capability Center Operations (Buenos Aires)
🏢 Assurant
📍 Buenos Aires