Description

Teramind is a hybrid, global workforce building the next-generation Insider Risk Management and User Behavior Analytics platform.

Join our team of innovators who are redefining insider risk management through cutting-edge technology. More than 10,000 organizations across the globe use Teramind to mitigate insider threats and protect their sensitive company data with the most robust, enterprise-grade software on the market.

As a global team, Teramind embraces an inclusive and versátil work environment and team culture. We win together, learn from each other and respect each other while delivering best-in-class security solutions.

About the role
- Monday to Friday from 9AM to 5PM EST (USA) or Sunday to Friday 9 to 5 PM EST or Monday to Friday 12 to 8 PM.





Responsibilities

Provide technical support to our customers

Maintain high customer satisfaction while managing operational expectations

Become a product expert and maintain a deep understanding of product functionality

Evaluate and analyze issues & their impact to resolve or escalate tickets as needed

Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Identify trends in support requests to help create long-term solutions.

📌 Customer Support Specialist (Buenos Aires)
🏢 Teramind
📍 Buenos Aires