Job Title: Retention Manager:
Contractor Fee: $3,000 - $3,500/month (USD):
Work Arrangement: Remote:
Engagement Type: Independent Contractor:
Commitment: Full-time (Approx. 40 hours/week):
Company Overview:
Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:
Key Responsibilities:
- Build, optimize, and maintain lifecycle flows (welcome, post-purchase, win-back, replenishment, etc.)
- Develop and execute structured testing strategies across segmentation, timing, offers, and flow logic
- Monitor performance and translate insights into clear optimizations




- Partner with internal teams to align retention efforts with broader growth and brand goals
- Maintain strong data hygiene, segmentation logic, and documentation within Klaviyo

Software/Platforms/Tools:
- Klaviyo (advanced, hands-on experience required)
- Shopify or similar eCommerce platforms
- Google Sheets and Google Docs
- Analytics and reporting tools

Qualifications:
- 3-5 years of freelancing experience
- Strong technical expertise in Klaviyo (flows, segmentation, testing, analytics)
- Experience building experimentation and testing frameworks
- Data-driven, structured, and comfortable with execution
- Excellent English communication skills (C1 or C2 level)
- Experience with high-growth or integral eCommerce brands is a plus

Shift Schedule:
- Monday to Friday, with some overlap with US business hours preferred

📌 Arg - Retention Manager (Buenos Aires)
🏢 Tidal
📍 Buenos Aires